Macrobell
Support
Need a hand?
Email support@macrobellfitness.com. A real person reads every message, usually within one business day.
Common fixes
I didn’t get the sign-up email
Check spam and promotions for a message from noreply@macrobellfitness.com. Still nothing after 10 minutes? Email us from that address and we’ll sort it out.
I forgot my password
On the sign-in screen tap “Forgot password” and follow the link we email you.
My steps don’t show
Android: open Health Connect and allow Macrobell to read steps, then open the Steps screen. iPhone: allow Motion & Fitness for Macrobell in Settings › Privacy & Security.
My data isn’t on my new phone
Sign in with the same email on the new phone and keep it online for a minute so it can sync.
A food has the wrong numbers
Tap the food and edit the amounts, or make a custom food. Search results come from Open Food Facts and USDA, and some community entries are wrong.
Plus isn’t unlocking after I paid
Open the Plus screen and tap “Restore purchases”, signed in to the same Google or Apple account you paid with.
I want to cancel Plus
Cancel in Google Play or App Store subscriptions. Deleting the app does not cancel it.
Your account
Delete your account and data · Privacy policy · Terms of use
When you email, include the email address on your account and your phone model. Never send your password.